Before it is late
Send the invoice the day the work is done, with the due date and your bank details on it. An invoice sent a week late is paid a week late.
First reminder: a day or two after the due date
Hello, this is a gentle reminder that invoice INV-2026-00042 for AED 1,250 was due on 10 October. Here is the link again. Thank you.
Second reminder: a week later
Hello, invoice INV-2026-00042 for AED 1,250 is still open. Could you let me know when we can expect the payment? If there is any question about the invoice, please tell me.
Third reminder: after two weeks
Hello, invoice INV-2026-00042 for AED 1,250 is now two weeks overdue. Please arrange the payment this week, or call me so we can agree a date.
What helps
- Always give the invoice number, the amount and the due date
- Send the invoice link again so the customer does not have to search
- Offer an easy way to pay: bank details on the invoice, or an online payment link
- Keep a note of what was said and when
- Call rather than message when two reminders have had no reply
How Tichkuly CRM helps
Unpaid invoices are listed with the customer's WhatsApp button beside each one, so a reminder with the invoice link takes one tap. With your own Ziina account connected, the customer can pay by card from the same link.
Try it: Late fee calculator. Work out the interest or fee on an overdue invoice.