Privacy policy

Tichkuly CRM is a tool for businesses to keep their customers and to make quotations and invoices. This page explains, in plain words, what information the service holds, why, and what you can do about it. It covers the website tichkuly.com, the app at app.tichkuly.com and the Tichkuly CRM mobile apps.

What we collect

• Your account: your name, email address, phone number if you give one, and your password, which is stored only in a scrambled form that we cannot read.
• Your company profile: its name, address, phone, logo, stamp, tax number, bank details for invoices, currency and the cities you work in.
• The records you enter: your customers and their contact details and addresses, your quotations, invoices, payments, reminders, expenses, suppliers, services, products and stock.
• Files you upload: photos or PDFs of bills, and the PDF copies of documents you send.
• Technical information: basic logs that every web service keeps, such as the time of a request and the kind of device, used to keep the service working and secure.

We do not use advertising trackers, and we do not show adverts.

Why we use it

• To give you the service: showing your records, making your documents and reminding you of follow-ups.
• To send the emails an account needs: confirming your email address and resetting your password.
• To keep the service secure and to fix problems.

We do not sell your information or your customers' information, and we do not use it for marketing.

Your customers' information

The customer details you enter belong to your business. You decide what to record and you are responsible for having the right to record it. We hold it only to provide the service to you. Each company's records are kept separate, and people outside your company cannot see them.

To run and support the service, the Tichkuly CRM team can see who has an account, each company's name and contact details, and how many customers, quotations and invoices it has made. The team does not open a company's customers, documents or amounts unless you ask for help that needs it.

When you send a quotation or invoice, the customer receives a private link. Anyone who has that link can open that one document, so share it only with the customer it is for.

Optional features that use your phone or outside services

• Phone contacts: if you choose "From phone contacts", your phone shows its own contact list and only the contacts you tick are added. The rest are never read.
• Camera and photos: used only when you take or pick a photo of a bill.
• Reading a bill or a website automatically: where this is switched on, the bill photo or the public text of your website is sent to an artificial intelligence service to read it. It is used for that reading only.
• WhatsApp: the app opens WhatsApp on your device with a message ready. You send it yourself. We do not send messages for you or read your chats.

Who helps us run the service

Your information is stored and processed by companies we use to run Tichkuly CRM:

• Supabase, for the database, sign-in and file storage.
• Vercel, for hosting the website and the app.
• Resend, for sending account emails.
• An artificial intelligence provider, only for the optional reading of bills and websites.

These companies may store information on servers outside your country. We share information with others only if the law requires it.

How long we keep it

We keep your information for as long as your account exists. When an account is deleted, its records and files are removed from the live service straight away. Copies in routine backups held by our hosting providers expire on their own schedule.

Your choices

• See and correct: everything you entered can be seen and changed inside the app.
• Take a copy: the owner of a company can download all of its records as one Excel file from Company settings.
• Delete: open Company settings, then My account, then "Delete my account". An owner deleting their account deletes the company and everything in it. A staff member deleting their account removes only their own sign-in.

If you cannot sign in and want your account deleted, write to us from the email address of the account.

Security

Connections are encrypted, each company's records are separated in the database, and staff can be limited to the parts of the app their owner allows. No service can promise perfect security, so use a strong password and keep it to yourself.

Children

Tichkuly CRM is for businesses and is not meant for children.

Changes and contact

If this policy changes in a way that matters, the date at the top will change and we will say so in the app. Questions about privacy can be sent to support@tichkuly.com.